Terms & Conditions

General Shipping

At Q&A Home Store, Generally, orders placed with us will leave our warehouse within three business days. Occasionally, due to unforeseen circumstances, an order will take longer to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS/FedEx Ground. We reserve the right to use any carrier.

Shipments To Alaska, Hawaii and US Territories

We are happy to ship to one of these areas but unfortunately additional shipping will be charged. To see the cost to ship to one of these areas, add a product to your cart and go through the checkout process. Costs are determined by your exact location. All shipments to one of these areas will also ship within 3 business days. 

International Shipping

International shipping is NOT available, however if the order is in large quantity, we can most certainly entertain your request and workout a possible solution.

Returns

If you are not happy with your product, then you may return it within 7 days from receipt of package back to our warehouse address and buyer pays return shipping however the product must be unopened, unused and in it’s original packaging.  It is very important that the customer notify us by email as soon as receipt of damaged/return product and we receive the package within 7 days of delivery to recipient for a full money back refund less 15% restocking fee.

Damages & Exchange Policy

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we’ll make sure you’re taken care of. If your product was damaged during shipping, contact us immediately and we’ll help you get the replacement parts you need or arrange for total replacement of the product at no extra product cost.